Toast POS Specialist

Role Title: Toast POS Specialist Role Type: Contractor Location: Remote micro1 is engaging Toast POS Specialists to contribute to a customer initiative related to restaurant technology. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. Scope of Work • Analyze and provide feedback on Toast POS workflows, including order entry, payment processing, and reporting features. • Create scenario-based documentation and step-by-step guides reflecting real restaurant operations using Toast POS. • Deliver comprehensive reviews of system functionalities, identifying opportunities for improvement and troubleshooting common pain points. • Contribute detailed explanations of best practices for implementing, configuring, and optimizing Toast POS in a variety of restaurant settings. • Annotate and evaluate authentic transaction data, menus, and order flows to enhance AI understanding of restaurant POS operations. • Facilitate knowledge transfer by clearly articulating Toast POS concepts through both written and verbal communication. • Participate in collaborative sessions to refine prompts, tasks, or datasets related to Toast POS and restaurant order management. Preferred Qualifications • Significant hands-on experience with Toast POS, including configuration, troubleshooting, and daily operation in restaurants. • Deep understanding of restaurant operational workflows and how point of sale systems interface with order and payment processes. • Exceptional written and verbal communication skills, with a focus on clarity and accuracy. • Proven ability to document processes and provide user-friendly explanations for technical and non-technical audiences. • Familiarity with various restaurant concepts (quick service, casual, fine dining) and how POS requirements differ among them. • Analytical mindset with a keen attention to detail and a passion for process improvement. • Experience training, mentoring, or supporting others in adopting new restaurant technology solutions is a plus.